About Our Products + FAQs

All of our pieces are original designs by Harumiruuzu. Most of them are heavily inspired by aesthetic themes like “whimsical,” “floral,” “cottagecore,” and “fairycore”—all of which are styles born from the love for the beauty of nature. We pour our heart and soul into making our own designs, so we really hope you’ll love them.

What does “handmade” mean, and what should I expect?

It means pieces are made and assembled by hand. We work on our pieces with love and treat them with much care and patience while in the process of manually making them. But due to the nature of handmade products, you can expect that there might be some slight imperfections or inconsistencies sometimes.

What is your jewelry made of? Is it hypoallergenic?

Our studs, chains, and metal findings for earrings, necklaces and bracelets are all made of hypoallergenic stainless steel materials. The metal pendants and charms we use are usually 14k gold-plated.

Does your jewelry fade or tarnish?

We always try our best to make our pieces as affordable as possible without sacrificing the quality. We source high-quality materials and always find better ways to improve our pieces as much as we can.  However, please do not expect them to be like fine and permanent jewelry that doesn’t fade or tarnish. Most metal or plated-only jewelry fades and loses its shine at some point. But if you care for them well, you can prolong their best condition.

How do I take care of the jewelry?

It is best always to keep them away from water, oil, dirt, or products with chemicals (like lotions, alcohol, perfumes, etc.) to prevent the metal coating or plating from fading fast. Also, avoid dropping them because most of the beads we use—like the glass or crystal beads—are very fragile. We also recommend that you wipe them clean with a soft cloth after use and before storing them in a secured, dry, and closed container.

What are the beads you use?

We usually use glass beads, crystal beads, iridescent beads, acrylic beads, and faux pearls. In some products, we also use beads made of assorted semi-precious stones or freshwater pearls.

What is “Necklace of the Month” I see on your website or social media pages?

In July 2023, we started a series wherein we release a new necklace design every month and it concluded after the last release which is—the June 2024 necklace. 

Do you accept commissions / custom orders?

Unfortunately, we don’t accept commissions and custom orders at the moment.

Do you customize the size or length of your bracelets or necklaces?

Yes, you can request an adjustment of the size or length when you buy a bracelet or necklace. You can leave a note on your cart before checking out, or you can contact us first to tell us your preferred measurements before you order.

When do you restock out-of-stock items?

We restock from time to time, and if you want to stay updated, please follow us on Instagram (@harumiruuzu.ph) to see our restock or new release announcements.

Do you gift wrap?

Whether it’s a gift or not, your orders at Harumiruuzu are packed very well like it is a gift. Yes, with a box, paper fillers, and ribbon. :)  We want our customers to have a memorable unboxing experience, so we put much effort into the packaging and presentation of our pieces.

We also add a cute “handmade-with-love-for” tag to each order which is usually sticked outside the packaging box. On the tag, we handletter the name of the customer. If your order is a gift for someone, please write or indicate their name on the note during the checkout process or contact us if you have checked out already and forgot to write on the note.

Do you use eco-friendly and sustainable packaging?

To help save the environment, we use compostable mailers and honeycomb paper wrappers instead of using plastics. We also use a sturdy cardboard box for packaging our items. Please reuse or repurpose them instead of throwing them right away.

Are the photos on your website real photos of the products?

Yes, all photos shown on our website are the actual photos of the products. Please note that the actual colors of the products may vary slightly from the photos, and the photos shown may also appear differently, depending on your device's screen.

What is your return and refund policy?

You can check our return and refund policy on this page (click here).

 

If you have any more questions or concerns not answered on this page, please do not hesitate to contact us.